FAQs | Dixon Publishing
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FAQs

Have a Question?

 

If you have any queries please browse through our list of FAQs below.

If you cannot find the answer you are looking for, please do not hesitate to contact us and we shall do our best to help.

ONLINE SHOP

How do I know that I have successfully placed an order?

Once you have made a purchase at the checkout, you will automatically be shown a ‘thank you’ notification message on completion.  You should also receive an email notification to acknowledge that we have received your order.  Please contact us if you have not received this confirmation.

How do I view my orders?

You can keep an eye on the status of all orders and account details if you log in to your account at https://dixonpublishing.co.uk/my-account.

How do I edit my account and billing details?

From your account dashboard you can view your recent orders, manage your shipping and billing addresses and edit your password and account details. Log in to your account at https://dixonpublishing.co.uk/my-account

How do I amend my order?


To change details of your order, including your delivery address, please contact us at sales@dixonpublishing.co.uk with the order details and we will amend as required and send you the notification of changes.

How can I contact you?

If you would like to contact us with an enquiry about your order or for anything else click here. We shall do our best to get back to you within 24 hours.

Why do I need to create an account?

It isn’t essential to create an account in order to make a purchase with us.  However, creating an account allows you to store addresses to save time in the future, track the status of your order and view your order history.

Why do you need my email address to process my order?

Legislation requires us to ensure that in placing an order on Dixonpublishing.co.uk, you are kept updated with the order process and informed of any purchases you make. In order for this to take place, we need an email address.  Your details are never passed on to any third party, providing you with guaranteed security.

I have a specific question about a product. What should I do?

If you would like to ask a more specific question relating to one of our products then drop us an email at sales@dixonpublishing.co.uk quoting the product name and reference.  We will get back to you as swiftly as possible.

How long will delivery take?

For online orders we do our best to despatch your item within 2 working days.  International orders can take up to 2 weeks depending on which shipping zone you are located in. If you require express delivery, please select this option at the checkout.  For an alternative specific postal service, please contact us at sales@dixonpublishing.co.uk stating your requirements.

Is your website secure?

We ensure our customers receive the highest level of security when using Dixonpublishing.co.uk.  Our website servers are protected by using secure sockets layer (SSL), a standard security protocol that encrypts data between our web server and your browser. Our web server has an SSL Certificate. The buying process is completely secure.  Our site is also set up to use Paypal, an industry leading payments provider offering 24 hour monitoring and advanced data encryption. PayPal also uses the latest in anti-fraud technology to help keep your information secure, reducing the risk of online fraud.

Can I view my purchase history?

Yes, simply go to www.dixonpublishing.co.uk/my-account/ enter your log in details, then click on ‘orders’.

I've forgotten my password. What should I do?

Simply click on the ‘forgotten password’ link.  You will be asked to enter your username or email address. You will receive a link to create a new password via email.

What payment methods do you accept?

We accept payments via Paypal.  Paypal accept most credit/debit cards including Visa Debit, Visa Electron, Visa, Mastercard, Maestro and American Express. We also accept direct bank transfer as a payment option.  Simply place your order and follow the instructions. Please be aware that no orders are despatched until funds have been cleared.

I am not satisfied with my order. Do you accept returns?

If you are not happy with your order please get in touch.  We accept returns on items, providing they are returned within 7 days (UK) or 14 days (overseas).  The item must be in a suitable condition for resale for a full refund.  You must however be responsible for returning the item and covering the cost of the postage.  Once we have received the item and confirmed its saleable condition we will offer you a full refund. Read more about returns on our Terms & Conditions.

WHOLESALE

What is the minimum order quantity with carriage paid?

When buying from us wholesale, the minimum order quantity to receive free delivery is 60 units.

What are your product trade prices?

Please get in touch via our ‘contact’ page telling us a little about your business and we will get back to you as swiftly as we can.

How long does it take for my order to arrive?

Providing the item you require is in stock we endeavour to despatch your order within 5 working days on a next day delivery service.

How do I place an order?

Please email us at sales@dixonpublishing.co.uk telling us which products you would like to order and we shall invoice you accordingly.

I’m a new trade customer, do I have to pay a deposit with my first order?

Yes, we require all first time customers to make a deposit of 50%.  We will then invoice you for the remaining balance once the order has been delivered.